Help Center

How do I buy a bus ticket?

Go to travel.yert.app, choose where you are travelling from and to and the date, and pick a departure. Enter the passengers' details and pay online. Your tickets are issued as soon as the payment is confirmed.

How can I pay?

You pay online when you book. The payment step lists the methods available for your booking, such as Idram and Telcell.

Where is my ticket?

Tickets are electronic. After payment, usually within a few minutes, your ticket appears in the "Tickets" section of your account on travel.yert.app and is sent to the email address you gave when booking. Nothing is shipped, and there is no delivery fee.

If you can't find your ticket, check your email's spam folder, then contact us with your booking number. See the ticket delivery terms for details.

Can I cancel my ticket and get a refund?

Each ticket follows its carrier's cancellation rules, which set whether it can be refunded and how much is returned. Where the carrier allows it, you can cancel a booking from the "Tickets" section on travel.yert.app. You can also contact us with your booking number.

Read the Travel Refund Policy for the full rules.

How do I contact support?

Write or call us. Please include your booking number if your question is about a booking.